PRIME HOMES, ART & LIFESTYLE
BOUTIQUE AGENCY

As concerns about the protection of personal information are increasing Worldwide, it is important that we all businesses, both small and large, implement and provide their site visitors with a comprehensive privacy policy.

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What is a privacy policy?.

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A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.
Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies. We follow the international legislation relevant to our Real Estate & Lifestyle consultancy in Marbella, Spain.

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What type of information do we collect?.

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history, in order to achieve a complete legal background for our relation with our clients. We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. This is all made just for your data security, and ss a service to you, we may also use this information to customize the content we offer on www.deluxemarbella.com.

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How do you collect information?.

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When our clients conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

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Why do we collect such personal information?.

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We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate our required services.
2. To provide our users with ongoing client assistance and technical support.
3. To be able to contact our visitors and users with general or personalized service-related notices and bespoke promotional messages.
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services.
5. To effectively comply with any applicable laws and regulations.

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How do we store, use, share and disclose our site visitors' personal information?.

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Our corporate website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data are stored through Wix.com’s data storage, databases and the general Wix.com applications. They are in charge of  storing your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by Deluxe Marbella adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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How do we communicate with your site visitors?.

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We may contact you to ask for previous permission in order to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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How do we use cookies and other tracking tools?.

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As legally obliged, our website tracks personal information through the use of cookies through the Wix.com System.

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How can our site visitors withdraw their consent?.

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You can deny our cookies policy when visiting our website. If you don’t want us to process your data anymore, please send us mail to:  contact@deluxemarbella.com.

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Privacy policy updates.

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We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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Your rights, questions and your contact information.

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You have the legal right to a copy of the information which we hold about you, including information on how this will be used and to ensure this information is accurate. You also have the right to ask us not to process your personal data for marketing purposes  at any time by contacting us at contact@deluxemarbella.com.

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are truly invited to send us an email to contact@deluxemarbella.com, and we will be pleased to follow your specific needs.